LEADERSHIP

Entegra has been instrumental in improving the building codes regarding the use of concrete tiles in Florida.

STRATEGIC PLANNING

When it comes to making tile, we have the most sophisticated concrete mixing and coloring systems in Florida. Our batching equipment provides the foundation for consistent tile and reduces the problems associated with color. We are a smaller company that can react quickly to the changing needs of our customers. We do not have layers of management to wade through to address issues.

WORKFORCE FOCUS

Managers are accountable for the outputs and working behaviors of employees, as well as recognizing and rewarding based on how work is completed.

PROCESS MANAGEMENT

Our new state-of-the-art ERP software system tracks every necessary detail from the initial contact to the final invoice.

CUSTOMER & MARKET FOCUS

You will find our employees helpful, considerate, fair and trustworthy. We care about our customers and do all we can to make it easy to use our products and services.

MEASUREMENT, ANALYSIS & KNOWLEDGE MANAGEMENT

Based on 2011 data, less than 1 order per 1,000 resulted in a complaint regarding manufacturing quality. Of the issues we did experience in 2011, 92% were acknowledged within one business day. We resolved 67% of these issues in one week and 80% within two weeks. In 2011, 98% of the orders delivered by Entegra were shipped in full on the scheduled date communicated to our customers. An additional 1% of the orders that could not be delivered on a single truck were delivered in full by the end of the next business day.